Start With the Basics
General Questions
1. What is Starfitgear’s return policy?
We offer a hassle-free return policy for items in their original condition within 7 days of purchase. To initiate a return, please contact our customer service team at service@starfitgear.com, and we’ll guide you through the process. Please note that certain items like sale products, custom orders, and intimate apparel may not be eligible for returns.
2. Do you offer free shipping?
Yes! We provide free standard shipping on all orders, with no minimum purchase required. Expedited shipping options are also available at an additional cost.
3. How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or directly through the carrier’s website.
4. What payment methods do you accept?
We accept major credit cards through Stripe, providing a secure and seamless checkout experience. Your payment information is processed securely, ensuring your transaction is safe and protected.
5. How do I know what size to order?
We provide detailed sizing charts on each product page to help you find the perfect fit. If you’re unsure about sizing, please contact our customer service team at service@starfitgear.com, and they’ll be happy to assist you.
6. Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact us as soon as possible at service@starfitgear.com. We can make adjustments or cancellations if the order has not yet been processed. Once an order has been shipped, changes or cancellations are no longer possible.
7. Do you ship internationally?
Yes, we ship internationally! Shipping times and costs for international orders will vary based on the destination. Please check our shipping page for more details.
8. How do I contact customer service?
Our customer service team is available to assist you via email. Please reach out to us at service@starfitgear.com for any inquiries or support.
9. What if the item I want is out of stock?
If an item is out of stock, you can sign up to be notified when it becomes available again. Simply click on the “Notify Me” button on the product page and enter your email address.
10. Does Starfitgear offer gift cards?
Yes, we offer gift cards in various denominations. Gift cards can be purchased online and are sent via email to the recipient. They can be used on any purchase at Starfitgear.com.
Let me know if there are any other updates or changes you need!
Any Question?
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